Buying four point solutions just creates a fifth problem, managing four vendors
Most organizations don't run one senior living system, they run four or five, each with its own login, its own vendor relationship, and its own gaps at the edges where nothing quite talks to the others. Every disconnected tool added is one more place for information to get lost between departments.
Without structured admissions
- Referral information arrives across multiple disconnected portals, inboxes, and fax queues.
- Teams manually search through hundreds of pages of documentation to identify clinical and financial risks.
- Bed availability is tracked in spreadsheets that fall out of sync throughout the day.
- Admission paperwork requires repetitive data entry and manual document assembly.
- Move-in preparation depends on informal email and phone follow-up across departments.
- Post-admission feedback arrives too late to address early concerns.
With Carefeed Admissions
- Every referral lands in one place regardless of source or format.
- AI-assisted review flags clinical risks, financial concerns, and documentation gaps in minutes.
- Bed availability reflects live EHR data.
- Admission packets are pre-populated and completed digitally, no paper and no duplicate entry.
- Move-in tasks are assigned to departments automatically with completion tracked in real time.
- Post-admission surveys go out automatically and capture feedback while it is still actionable.
How it's delivered
Three surfaces, one shared system underneath
The Admin Portal
The operational command center for administrators, business office teams, and community leadership. Referrals, staff compliance, family communication, and billing all surface in one role-aware web interface, so a director isn't logging into four separate systems to understand how the day is actually going. Every Carefeed workflow is managed and configured here, with access scoped to each role, from a single community's admissions coordinator to a multi-site executive watching the whole portfolio.
The Employee App
The mobile workforce surface for frontline staff, and for most of your team, the only version of Carefeed they'll ever open. Every Employee Enablement capability, HIPAA-compliant messaging, training, HR documentation, and daily action items, runs through one secure app built for iOS, Android, and the pace of shift-based care, not a scaled-down companion to a desktop experience most staff will never sit down to use.
Resident & Family Portal
The family-facing surface, and just as often, the only Carefeed surface a family ever sees. A community-branded, secure destination where residents and families access communications, calendars, payments, and account information from any device, without needing to know or care what's running on the other two surfaces behind it..
Proven Outcomes
What our communities are saying
75%
Manage admissions in under 30 minutes.
Down from 90 to 120 minutes before adoption.
67%
Report fewer or eliminated admissions errors.
Compared to manual intake processes.
53%
Report fewer move-in delays.
Supporting more predictable census growth.
50%
Complete eAdmissions documentation in under 20 minutes.
Frequently asked questions
What does the Carefeed Admissions package include?
The Admissions suite covers AI-assisted referral management, bed board and census management, digital resident eSignatures, move-in coordination, and post-admission surveys. Each one addresses a distinct stage of the admissions process, from initial referral through the first days of the resident's care.
How does AI-assisted referral review work?
Incoming referral packets are parsed automatically and scored against your community's admission criteria, so your team reviews a structured summary instead of re-keying data from PDFs and faxes.
Does this integrate with PointClickCare?
Yes. Referral, census, and resident data sync with PointClickCare, so information captured during admissions carries through to the record without duplicate entry.
How does eSignatures work for families who are not local?
Families sign from any device over a secure link, with status visible to your team in real time, so an out-of-town decision-maker never holds up move-in.
Can move-in coordination be customized for our community?
Move-in checklists, tasks, and timelines are configurable per community, so the workflow matches how your team actually prepares a resident for arrival.
How quickly can we get the Admissions package running?
Most communities are live within a few weeks of kickoff. Your Customer Experience team handles configuration and training so your staff isn't learning the system alone.
Does this work for multi-community organizations?
Yes. Referral, census, and admissions data roll up across communities, giving operators a consistent view without asking every site to work differently.
What makes AI Referral Management different from what we use today?
Instead of a portal you have to check manually, referrals are scored and routed automatically as they arrive, so your team spends time on decisions instead of triage.
Get Started
The platform built for the way you work
Your team works across three surfaces every day: the admin interface, the mobile app, the family portal. They're connected through certified integrations, secured at the enterprise level, and backed by a team invested in your success. That's what makes it infrastructure you can depend on.